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Delivery

INTERNATIONAL DELIVERY TIMES & COSTS

Shipping costs are included in the price, ArtSTAC offers only Express shipping. The artwork is packed in a custom made plywood box. Artworks are fully insured.

WE SHIP WORLDWIDE ALL ARTWORKS WITH DHL EXPRESS.

SHIPPING IS FREE

DELIVERY TIME 2 WORKING DAYS

SHIPPING IN ESTONIA WITH OMNIVA COURRIER AND SHIPPING IS FREE.

DHL ON DEMAND DELIVERY

  • Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.
    Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.
    Here’s a few options you can select to customize your delivery:
    Schedule Your Delivery
    If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.
    Where available, you’ll also be able to select a timed window to receive your order.
    Signature Release
    If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, ArtSTAC and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
    Leave With Neighbour
    Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, ArtSTAC and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
    Collection from a DHL Service Point or Parcel Locker
    If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.
    DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.
    To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID: 
    • A photographic ID (e.g. passport or driving license)
    • Your email/SMS notification from DHL
  • Vacation Hold
    Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.
    Where available, you’ll also be able to select a timed window to receive your delivery.

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